Legal
Privacy Policy
Last updated: May 2026
1. Introduction
Margate Irrigation ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data. This policy applies to our website and all services we provide.
2. Information We Collect
We collect personal information that you provide to us directly, including your name, email address, phone number, physical address, and details about your property or water-related requirements. We collect this information when you request a quotation, contact us by phone or email, submit a form on our website, or engage us to perform services. We may also collect basic technical information such as your IP address and browser type when you visit our website, for security and analytics purposes.
3. How We Use Your Information
We use the information we collect to respond to your enquiries and provide quotations, perform services you have requested, communicate with you about ongoing or completed work, send you relevant service updates or maintenance reminders (where you have consented), comply with legal obligations, and improve our website and service quality. We do not use your personal information for unsolicited marketing and we do not sell your data to third parties.
4. Sharing of Information
We do not share your personal information with third parties except where necessary to deliver our services (such as suppliers or subcontractors engaged on your project, who are bound by confidentiality obligations), where required by law or court order, or with your explicit consent. Any third parties we work with are required to handle your information securely and only for the purposes we specify.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include secure storage of client records, restricted access to personal data, and regular review of our data security practices. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Client records are typically retained for a minimum of 5 years following the completion of services, in accordance with South African legal requirements. After this period, data is securely deleted or anonymised.
7. Your Rights
Under the Protection of Personal Information Act (POPIA) and applicable South African law, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information (subject to legal retention requirements), object to the processing of your information in certain circumstances, and lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, contact us at margateirrigation100@gmail.com.
8. Cookies
Our website may use basic cookies to improve functionality and user experience. These are small text files stored on your device. You can configure your browser to refuse cookies, but this may affect certain features of the website. We do not use tracking or advertising cookies.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be published on our website with a revised effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at margateirrigation100@gmail.com or call +27 82 704 6344.